Built by someone who worked inside the problem
Pillar was founded by an industry practitioner with 25 years in UK financial advice distribution and client servicing, who saw the capacity and compliance problem building from the inside.
Founder
Brian McLaughlin has spent 25 years working in UK financial advice distribution and wealth management, working closely with adviser firms and investment businesses across the intermediary market. His career has been focused on the commercial and operational side of advice businesses, distribution, client relationships, and the infrastructure that supports consistent service delivery at scale.
Why Pillar exists
The capacity problem in ongoing client servicing is not new, but the regulatory stakes have risen significantly with Consumer Duty. The combination of rising adviser costs, growing client books and tighter evidencing requirements is creating a structural servicing gap. Pillar was built to close it.
Operating Principles
Clear regulatory boundaries — no ambiguity about what Pillar does and does not do
Integration with your existing CRM and operating model
Same-day escalation to advisers — no advice decisions held within Pillar
Structured quality assurance and regular management information
Controlled deployment — quality standards before scale